Urban Sparkle Cleaners ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://urbansparklecleaners.ca or use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, and phone number provided through our booking, contact, or careers forms.
Service Information: Details about the services you request, including your address, property type, and service preferences.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs (collected via analytics tools).
Communications: Any messages or feedback you send us via email or our contact form.

2. How We Use Your Information

We use the information we collect to:

Process and confirm your cleaning service bookings
Respond to your inquiries and provide customer support
Send booking confirmations and service reminders
Improve our website and services based on usage patterns
Comply with legal obligations under Canadian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Consent (CASL Compliance)

In accordance with Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages if you have provided express or implied consent. You may withdraw your consent at any time by contacting us at urbansparklecleaners@gmail.com.

4. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You can disable cookies in your browser settings at any time.

5. Third-Party Services

We use trusted third-party services to operate our business, including email delivery and analytics. These providers access only the information necessary to perform their services and are required to maintain confidentiality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Withdraw your consent to our use of your information
Request deletion of your information, subject to legal obligations

To exercise these rights, contact us at urbansparklecleaners@gmail.com or call us at (647) 460-7008.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: urbansparklecleaners@gmail.com
Phone: (647) 460-7008
Website: https://urbansparklecleaners.ca