Question 1

What areas does Urban Sparkle Cleaners serve?

Accepted Answer

We proudly serve Burlington, Oakville, Hamilton, Grimsby, Stoney Creek, Ancaster, Waterdown, Niagara Falls, Niagara-on-the-Lake, St. Catharines, Welland, and Thorold across the Greater Hamilton and Niagara regions of Ontario.

Question 2

How much do your cleaning services cost?

Accepted Answer

Our regular cleaning starts from $90 for apartments (up to 2 bedrooms) at $30/hour. Townhouse cleaning starts at $120 with a minimum of 4 hours. Deep cleaning is $40/hour with a minimum of 2 cleaners. Visit our pricing page for a detailed estimate.

Question 3

Are your cleaners insured and bonded?

Accepted Answer

Yes, all Urban Sparkle Cleaners team members are fully insured and bonded. We carry comprehensive liability insurance for your peace of mind.

Question 4

Do you use eco-friendly cleaning products?

Accepted Answer

Absolutely! We use eco-friendly, plant-based cleaning products that are safe for your family, pets, and the environment while still delivering exceptional cleaning results.

Question 5

How do I book a cleaning service?

Accepted Answer

You can book through our website by filling out the booking form, calling us at (647) 460-7008, or emailing urbansparklecleaners@gmail.com. We respond to all requests within 24 hours.

Question 6

What is included in a regular cleaning?

Accepted Answer

Our regular cleaning includes dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms (toilet, sink, shower/tub), kitchen cleaning (countertops, sink, stovetop), emptying trash bins, and tidying up rooms.

Question 7

What is the difference between regular cleaning and deep cleaning?

Accepted Answer

Regular cleaning covers day-to-day maintenance tasks. Deep cleaning goes further with detailed scrubbing of bathrooms, kitchen appliances, baseboards, light fixtures, window sills, inside cabinets, and other often-overlooked areas. Deep cleaning requires a minimum of 2 cleaners at $40/hour.

Question 8

Can I customize my cleaning package?

Accepted Answer

Yes! We offer fully customizable cleaning packages. You can add extras like appliance cleaning ($30), inside window cleaning ($30), laundry services ($25), and more. Just let us know your specific needs.

Question 9

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance to secure your preferred time slot. However, we do our best to accommodate last-minute requests when possible.

Question 10

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice for cancellations. This helps us manage our schedule and serve all our clients effectively.

Question 11

Do I need to provide cleaning supplies?

Accepted Answer

No, our team brings all necessary cleaning supplies and equipment. We use professional-grade, eco-friendly products. If you have preferred products, we're happy to use those instead.

Question 12

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. Many clients provide a key or access code. Our team members are fully insured and bonded for your peace of mind.

Question 13

What if I'm not satisfied with the cleaning?

Accepted Answer

We offer a Satisfaction Guarantee. If you're not happy with any aspect of our cleaning, contact us within 24 hours and we'll return to re-clean the area at no additional charge.

Question 14

Do you offer recurring cleaning services?

Accepted Answer

Yes! We offer weekly, bi-weekly, and monthly recurring cleaning services. Recurring clients enjoy priority scheduling and consistent service from the same team when possible.

Question 15

How long does a typical cleaning take?

Accepted Answer

A regular cleaning for a 2-bedroom apartment typically takes 2-3 hours. Townhouses usually take 4+ hours. Deep cleaning takes longer depending on the size and condition of the space. We'll provide a time estimate during booking.

Question 16

Do you offer commercial cleaning services?

Accepted Answer

Yes, we provide professional commercial cleaning services including office cleaning, janitorial services, and custom cleaning solutions for businesses of all sizes across our service areas.

Question 17

What payment methods do you accept?

Accepted Answer

We accept cash, e-transfer, and credit cards. Payment is typically collected after the cleaning service is completed.

Question 18

Are your prices competitive?

Accepted Answer

Yes! Our regular cleaning starts at just $30/hour ($90 minimum for apartments). We offer transparent pricing with no hidden fees. Visit our pricing page to get an instant estimate.

Question 19

Can you clean my Airbnb between guests?

Accepted Answer

Absolutely! We specialize in quick-turnaround Airbnb cleaning. We understand the time constraints hosts face and can work efficiently to have your property guest-ready.

Question 20

Do you offer move-in/move-out cleaning?

Accepted Answer

Yes, our move-in/move-out cleaning is one of our most popular services. We ensure every surface is spotless for a smooth property transition, whether you're a tenant, landlord, or homeowner.

Frequently Asked Questions

Still have questions?